Shipping Policy

We ship all over India. Register with us to receive updates on shipping, promotions and other related information. 

Delivery method 

Orders are shipped and delivered within 7-10 business days. (9am-5pm, Monday to Saturday). Delivery time may exceed depending on the locations. 

Shipping charges: 

We offer free shipping all over India over Rs.899. 

Tax information: 

All silver articles and jewellery prices are inclusive of 3% GST. Wooden and marble items such as panels, mirrors, trays and are inclusive of 12% GST. 

Important shipping information: 

Order cut-off times 

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 7-10 working days with the exception of Indian public holidays where it may take up to 14 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. 

We are not responsible for any delays caused by natural calamities and unavoidable circumstances. 

Redirect orders 

We are unable to redirect orders once the products have been dispatched. All orders require a signature and proof of ID upon receipt of order. 

Shipping to multiple addresses 

Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders. 

Delivery time 

We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it. 

In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the order. In such cases, your payment against the order shall be refunded. But we still want to let you know the wait will be worth it as all the product are one of a kind and could not be available once sold to someone else. 

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. 

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. 

If Packaging is tampered 

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help number +91 8445777784 or email us at info@gsir.in, mentioning your order reference number. 

Signature and proof of ID 

All shipments require a signature and proof of ID confirmation from the recipient. 

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo ID proofs handy for receiving the delivery. 

  1. Pan card 
  2. Driving License 
  3. Passport 
  4. Voter’s card 

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us. 

We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then the same person will have to sign as well as give their photo ID as evidence of delivery.

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